Privacy Policy

Overview

This Privacy Policy explains how Wave Agency ("Wave Agency," "we," "us," or "our") collects, uses, and protects information when you visit our website or contact us. By using this site, you agree to the practices described here.

Information We Collect

Information you provide

When you submit a form, request a call, apply for a role, or open a support ticket, we collect the details you choose to share. This may include your name, email address, phone number, company name, and any message you send us.

Information collected automatically

Like most websites, we may automatically collect limited technical information through cookies and similar tools, such as your IP address, browser type, device information, pages viewed, and how you arrived at the site.

How We Use Your Information

• To respond to your inquiries and provide the services you request.
• To communicate with you about projects, proposals, and support.
• To operate, maintain, and improve our website and services.
• To send updates or marketing communications where you have opted in. You can unsubscribe at any time.
• To meet legal, accounting, and security obligations.

Cookies and Tracking

We use cookies and similar technologies to keep the site functioning, understand usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate the business, such as hosting, analytics, and email platforms, and only to the extent they need it to perform their work. We may also disclose information when required by law or to protect our rights, users, or others.

Text Messaging (SMS)

Wave Agency operates consumer products, including Porchlight (porchlight.family), that send text messages. These are limited to: one-time sign-in passcodes requested by the user, and optional product notifications sent only to users who have explicitly opted in — via an unchecked checkbox at account signup or a toggle in their account settings. Message frequency varies; product notifications arrive at most a few times per month. Message and data rates may apply. Reply STOP to any message to cancel, or use the in-product settings; reply HELP for help, or contact [email protected].

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as needed for the purposes described here, or as required by law, after which it is deleted or anonymized.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain uses. To make a request, contact us using the details below. You may also opt out of marketing emails at any time using the unsubscribe link.

Third-Party Links

Our site may link to other websites we do not control. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children's Privacy

This site is intended for a general business audience and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised date.

Contact Us

Questions about this policy or your information can be sent to [email protected] or by mail to Wave Agency, 200 Broadhollow Rd, Suite 207, Melville, NY 11747.