Hospitality & Travel
Built to grow your hospitality brand.
Marketing, media, and technology in one in-house team for hotels, venues, travel, and entertainment brands. We drive direct bookings, build a brand guests choose, and put the booking, CRM, and reporting behind it. Since 2001, with offices in Melville, NY and Boca Raton, FL.
Two Sides of Growth
More direct bookings, more guests who return.
Hospitality runs on both: new guests booking direct, and the loyal ones who come back. We build for both.
Win the booking before the OTA does.
Show up in search and social, and drive direct bookings that skip the commission.
- SEO and metasearch
- Social and content
- Paid that drives direct bookings
Turn one stay into many.
Email, loyalty, and follow-up that bring guests back direct.
- Email and SMS
- Loyalty and packages
- Reviews and reputation
Three Pillars, One Team
Everything a hospitality brand needs, under one roof.
Marketing, media, and technology that work together instead of in silos. No vendor handoffs, no finger pointing.
Marketing
Bookings, brand, and demand.
- Strategic Planning and positioning
- Branding and Identity
- Social Media, organic and paid
- Advertising and PPC
- Photo and video content
- Reputation and reviews
Media
Reach that drives bookings.
- Long Island Wave audience
- Wave Expos experiences
- Owned channels and content
- Local and grand-opening marketing
- Partnerships and community
- Seasonal campaigns and promotions
Technology
Software behind the stay.
- Website and booking engine
- Reservations and packages
- CRM and guest profiles
- Email and SMS automation
- Reviews and reputation tools
- Reporting and dashboards
How It Connects
One system, from first search to next stay.
Your brand sets the standard and the plan. We carry it through marketing, media, technology, and the guest experience, all the way to every guest.
The same brand, the same standard, and the same tools, from first impression to every guest.
Local Market Intelligence
Built around the guests you want to reach.
Hospitality is about a place, and the guests who choose it. Your guests come from specific markets and channels, and what wins in one is not always what wins in the next. We learn your audience first.
We work across the markets, channels, and partners where your guests already are, regionally and nationally.
Audience Mapping
We define who your ideal guest actually is in your market, not a national average.
Community and Local Partners
We work with local organizations, partners, and voices on the ground to reach people where they already are.
Local Media and Activations
Regional press, events, sponsorships, and our own Long Island Wave audience put your brand in front of the right market.
Message Tuned to the Region
Creative, offers, and channels are adjusted so each market hears something built for it.
Systems & Tools
The back end that drives direct bookings.
Growth breaks when your tools and data live in five different places. We build the systems that make the next step the easy path.
Booking Engine
Direct bookings, fewer commissions.
Guest CRM
Every guest and stay in one place.
Email and SMS
Pre-stay and win-back flows.
Loyalty and Packages
Reasons to book direct again.
Reviews and Reputation
More five-star reviews in one place.
Reporting
See what drives direct revenue.
Who We Serve
Built for every kind of experience.
How We Work
Strategy first, then build.
Every piece is built with intention, tied to a goal and a number. No filler, no autopilot.
Map the Market
We learn your customers, your services, and where the gaps are.
Build the Plan
Marketing, media, technology, and systems on one roadmap.
Launch and Grow
We execute, measure, and scale what works.
Common Questions
Questions owners ask.
Do you work with single locations or multi-location groups?+
Can you handle our software and systems?+
Do you produce the photo and video content too?+
Do we have to use all three pillars?+
Do you work outside Long Island?+
Let's Talk
Let's grow your hospitality brand.
Book a call with a senior member of the team. We will share a relevant point of view for your business, whether you are one location or a multi-location group.